Shipping policy
Shipping Policy
At D'ORVÉN CO, we are committed to delivering your order safely, efficiently, and at no additional cost whenever possible. We proudly offer free tracked shipping worldwide on all orders.
Shipping Options
| Option | Price | Estimated delivery |
|---|---|---|
| Free Tracked Shipping | Free | 7–12 business days |
| Express Shipping | USD 12.95 | 5–8 business days |
| Priority Shipping – DHL Express | USD 24.95 | 3–5 business days |
Free Tracked Shipping applies to every order, with no minimum purchase required. Faster options can be selected at checkout.
Order Processing
Processing Time: Orders are typically processed and dispatched within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing times may be slightly longer during peak seasons, holidays, or promotional events.
Estimated Delivery Time
Delivery times shown above start once your order has been dispatched and depend on your destination country and local delivery services.
Delivery estimates are provided for reference only and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow 2–5 business days for tracking information to become active after your package has been dispatched.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other local charges required by your country's customs authorities.
Any such fees are the responsibility of the customer and are not included in the purchase price unless otherwise stated.
Shipping Address
Please ensure that your shipping address is accurate and complete before placing your order.
D'ORVÉN CO is not responsible for delays, failed deliveries, or returned shipments resulting from incorrect or incomplete shipping information provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.
Lost or Delayed Packages
If your package appears to be significantly delayed or you believe it has been lost during transit, please contact our Customer Support team.
We will work directly with the shipping carrier to investigate the issue and provide the best possible resolution.
Contact Us
If you have any questions regarding shipping or your order, our Customer Support team is always happy to assist.
Email: dorvencostore@gmail.com