Warranty & Care

A D'ORVÉN watch is made to be worn, not kept in a drawer. Every watch comes with our 2-year international warranty, and this page explains what it covers and how to keep your watch looking its best.

The D'ORVÉN 2-year warranty

Every D'ORVÉN watch is covered against manufacturing defects for 2 years from the date of delivery, wherever you live. If a defect covered by this warranty appears, we will repair or replace your watch free of charge. If neither is possible, we will refund you.

What is covered

• Defects in the automatic movement under normal use
• Faults in materials, assembly or finishing
• A watch that does not match its description

What is not covered

• Normal wear, such as scratches on the case, crystal or strap
• Damage from accidents, impacts or drops
• Water damage from use beyond the 5 ATM rating, such as swimming or showering
• Damage caused by opening, repairing or modifying the watch outside D'ORVÉN
• Loss or theft

How to make a claim

1. Email dorvencostore@gmail.com with your order number, a short description of the issue and a photo or video of the fault.
2. We reply within 24–48 business hours and confirm whether the issue is covered.
3. If it is, we send you the return address and instructions. We cover the shipping cost for approved warranty claims. Please do not send the watch back before we confirm the address.

If your watch arrived damaged or incorrect, please tell us within 7 days of delivery. See our Refund & Returns Policy.

Your legal rights

Our 2-year warranty is offered in addition to your statutory rights. It does not replace or limit any rights you have under the consumer law of your country.

• European Union and EEA: a legal guarantee of conformity of at least two years from delivery. Some countries provide a longer period.
• Switzerland: a statutory warranty of two years for consumer goods.
• United Kingdom: under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. You can reject faulty goods within 30 days, and you may make a claim for up to six years (five in Scotland).
• Australia and New Zealand: consumer guarantees under the Australian Consumer Law and the Consumer Guarantees Act apply for a reasonable period, depending on the product and its price.
• United States and Canada: implied warranties under the laws of your state or province apply in addition to this warranty.
• Other countries: any mandatory consumer rights under your local law apply in addition to this warranty.

Caring for your watch

The automatic movement

Your watch winds itself as you wear it. If it has stopped after a few days off the wrist, gently turn the crown clockwise around 20–30 times, or simply wear it, then set the time. Avoid strong magnets, such as speakers or magnetic clasps, which can affect accuracy.

Water

The 5 ATM rating covers rain, splashes and washing your hands. Do not swim, shower, use a sauna or dive with your watch, and never operate the crown when it is wet.

Sapphire Edition cases

Sapphire crystal is highly scratch resistant. Clean it with a soft, dry microfibre cloth. Avoid hard knocks, as any crystal can chip on impact.

Forged Carbon cases

Wipe with a soft, slightly damp cloth and dry it straight away. Avoid solvents, alcohol and abrasive cleaners.

Rubber straps

Rinse with fresh water after sport or a day in the sun, then pat dry. Keep away from perfume and sunscreen where you can.

Storage

When you are not wearing it, keep your watch in its box, away from direct sunlight, heat and magnetic objects.